Level 2 Award in Conflict Resolution and Personal Safety

This Award enables employees to protect themselves in the face of confrontational behaviour. Designed for anyone in a customer facing role or for those where a risk from confrontation and conflict exists within their workplace, the training can help to manage those risks to Health and Safety in the workplace.

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.

This qualification has been developed to help companies protect their staff as well as their organisational and operational effectiveness.

Programme Outline

The qualification covers the following topics:

* The law
* The work environment
* Resolving confrontational situations
* Personal safety

Qualification information

Designed for:
All employees

Course duration:
6 hours

Assessment method:
Multiple choice examination

QCA Accredited:
Yes

Level:
New Level 2

Progression routes:
Breakaway and Physical Intervention